Purpose of the Role

To provide high-performance, end-to-end corporate travel management for VIP and executive clients, ensuring seamless execution of all travel requests.

This role requires proactive problem-solving, meticulous attention to detail, and the ability to exceed expectations while maintaining absolute accuracy and confidentiality.

General Responsibilities

• Contribute to a collaborative and high-performance team culture
• Share product knowledge, supplier updates, and destination insights
• Participate in industry training and networking events
• Identify opportunities for client growth, cross-sell, and referrals
• Maintain professionalism, punctuality, and accuracy at all times
• Remain open to feedback and committed to continuous improvement

Client Relationship Management

• Acknowledge and action client requests within 30 minutes
• Provide clear, contextual travel advice (cost, routing, policy, comfort)
• Maintain accurate client profiles, preferences, and booking history
• Confirm payment methods and terms before first booking
• Conduct at least two in-person client visits annually
• Build long-term, trusted client relationships
• Deliver service aligned with The Travel Group Brand Identity

Technology & Systems

• Amadeus or equivalent GDS
  
• Accurate CRM updates and document management

Key Performance Standards

• All quotations and invoicing completed daily by close of business
• Proactive and accurate supplier payments and client billing
• Clear, professional written and verbal communication
• Independent problem-solving and decision-making
• Ability to manage urgency without compromising service excellence
• Strong analytical and organisational skills

Essential Experience & Competencies

• Minimum 5 years’ experience in VIP or executive-level corporate travel
• Expertise in complex international and multi-sector itineraries
• Strong GDS proficiency (Amadeus preferred)
• Exceptional attention to detail with zero tolerance for errors
• Sales-driven mindset with the ability to grow client accounts
• Ability to anticipate needs and add value proactively
• Calm and solution-focused under pressure or disruptions
• High level of discretion and confidentiality