Purpose of the Role 

This is a senior, client-facing position that requires unmatched attention to detail, luxury-level service delivery, and the ability to manage complex travel requirements with confidence and discretion. You will serve as the primary point of contact for high-value executive and VIP clients, ensuring every request is handled with urgency, accuracy, and elegance. 

Essential Experience & Attributes 

• 5 years of experience managing VIP and executive-level travel in a fast-paced corporate environment 

• Expertise in multi-sector, international, and high-touch itinerary planning 

• Strong GDS proficiency (Amadeus preferred; cross-training available) 

• Impeccable attention to detail, zero tolerance for error 

• Sales-orientated mindset; ability to work to targets and unlock client growth 

• Ability to offer value-added service and exceed client expectations proactively 

• Calm, composed, and professional when handling last-minute changes or travel disruptions 

• Operates with absolute discretion and complete confidentiality 

General Responsibilities 

• Actively contribute to a culture of collaboration, knowledge-sharing, and mutual support 

• Share updates on product knowledge, destination insights, and supplier promotions 

• Participate in industry training, events, and after-hours networking opportunities 

• Uphold The Travel Group’s values, ethics, and service excellence standards at all times 

• Identify opportunities to grow client portfolios and generate additional value through referrals, cross-sell, and up-sell strategies 

• Take ownership of internal tasks, client management, and team support as needed 

• Be receptive to feedback and committed to ongoing personal and professional growth 

• Lead by example in team conduct, punctuality, accuracy, and attitude 

This Role Is for You If You: 

• Thrive in high-pressure, high-performance environments 

• Are proud of your ability to serve discerning clients with grace and precision 

• Lead calmly, think quickly, and communicate clearly 

• Take full ownership of your work and never let a detail slip 

• Understand that excellence is not an act, but a habit